Frequently Asked Questions

 

How long will my order take to arrive?

New Zealand Post deliver parcels to addresses in major cities and towns 3 days per week, either on Monday, Wednesday and Friday OR Tuesday, Thursday and Saturday. New Zealand Post aims to deliver at least 95% of standard mail within 3 working days.

Rural addresses receive mail 5 days per week (Monday - Friday).

 

You will receive a tracking number when your order has been shipped. You can find your Tracking Number on the email you receive.

 

For an estimated delivery timeframes and updates check out the New Zealand Post Domestic Delivery information page by Clicking Here.

 

Once you have received your tracking number you can track your order via the New Zealand Post website by Clicking Here.

 

Can I track my order?

You will receive an order tracking number via email once your order has been Shipped. You can track this order number via the New Zealand Post website by Clicking Here.

You can contact New Zealand Post on 0800 501 501 or use their Contact Form.

 

Do I need to be home when my order is delivered?

Yes, unless Authority to Leave (ATL) is granted, orders must be received by a person over the age of 18 and proof of ID may be requested. Deliveries will require the person who is marked to accept the delivery, to provide ID under new government legislations.

If New Zealand Post cannot make the delivery for any reason head to Missed My Parcel and enter your tracking number to view your redelivery options.

 

What happens if I’m not home and I miss my delivery?

Any redeliveries can be scheduled via NZ Post if the initial delivery is missed. Alternatively, NZ Post does offer an Authority to Leave (ATL) service. You will need to check your NZ Post Account details to ensure this is selected. Please note that if ATL is authorized, we are not responsible for any goods that do go missing if items are left unattended for extended periods. You will need to contact NZ Post. We recommend setting up a NZ Post Account, sign up here.

 

What happens if I’m not home and my delivery was not safe to leave?
If you are not home New Zealand Post cannot leave the stock somewhere safe unless ATL is authorised. If ATL is not authorised, someone 18 years or older must be available to accept the delivery, the addressee of the order must be present to show ID on arrival.

 

Can I select a delivery date to ensure I’m home?

No, orders will be delivered by NZ Post and will take 2-3 business days (region depending). Employees can schedule their delivery by planning their orders in a timely manner allowing for NZ Post delivery timeframes.

 

Why have I only received part of my delivery?
If you have received only part of your delivery, chances are the rest of your order is still on the way.

We recommend using the New Zealand Post tracking number provided to check the delivery status of your remaining items. You can find these details by visiting the My Orders page of your Drinks Cart account and clicking View.

In the instance an item is out of stock at the time of your order being picked for delivery, we will try to source it from next nearest location or refund you.

If you have any further questions we suggest contacting New Zealand Post directly on 0800 501 501 or use their online Contact Form.

You can also contact the Drinks Cart team directly via the Contact Us page for further assistance.

 

What do I do if some of the product I have purchased is damaged?
For any issues with your delivery, please use the Contact Us page to submit a form.

If goods are damaged, please provide photo evidence and our customer service team can organise a replacement or process a refund for any damaged products.

 

What do I do if I have received the incorrect item?
If you receive an incorrect item to what was ordered, please take note of the sticker on top of the top of the incorrect case to confirm if the details match yours. You can also verify the barcode details via the New Zealand Post Tracking page.

After acquiring this information, please contact New Zealand Post on 0800 501 501 or use their Contact Form to advise of the incorrect delivery and they will advise of the next steps to resolving the incorrect delivery.

 

Can I change my delivery address to anywhere in the country at any time (e.g. I live in Auckland, but would like to send next month’s allocation to a family member, holiday home etc)?

Yes, if you would like to order to a different delivery address, simply add a new delivery address at checkout. Please ensure the addressee information is correct as well in case the receiver needs to be ID’d.

 

How come I received 2 tracking numbers?
If an item is out of stock in one of the New Zealand Post warehouses we operate out of, then that item will be sourced from the next closest location. This can extend your expected delivery time frame.

We allow up to 1 split order at a time, we will contact you if your order contains more than one item that is out of stock and being sourced from more than 2 locations.

 

Can I pay with AMEX/Afterpay/coupons/direct debit?
We do not currently offer these payment options.
Payments can be only be made by Visa or Mastercard cards.

 

How do I contact Drinks Cart about any product, delivery or order enquiry?
You can always contact us by submitting an enquiry form through our Contact Us Page. Our customer service team operate Mon-Fri between 9am - 5pm AEST and will be happy to help!